With core value User First, Cốc Cốc aims for better product designs and communication with users/ customers. Therefore, User Research would be the bridge between users and Cốc Cốc to understand what users want and we deliver features matching with user needs.

 

Currently, Cốc Cốc is looking for a Junior UX Researcher with wide knowledge about user experience. UX researchers systematically study target users to collect and analyze data that will help inform the product design process in order to develop products that satisfy user needs and delight them in the process.

 

 

RESPONSIBILITIES

• Communicate effectively with internal stakeholders to obtain adequate information to understand business and research objectives.
• Plan, design, execute, analyze, and report UX research studies (qualitative or quantitative) to address business and research objectives.
• Plan and conduct both in-person and remote usability testing at every stage of the product lifecycle—from conceptualization and prototype validation to the final product.
• Facilitate user in-depth interviews or focus group discussions to deeply understand the target user audience.
• Identify potential problematic touch points based on user insights and behavior.
• Collaborate closely with data analysts to continuously improve user experience measurement tools and effectively evaluate and enhance the user journey.
• Demonstrate a strong interest in artificial intelligence and contribute research insights that support the development and refinement of AI-powered features and user experiences.
  
  

REQUIREMENTS

Required skills:

• Bachelor or higher degree preferably in Economics, Business Administration, Marketing, Psychology, Philosophy.
• 1+ year experience conducting qualitative research/ user research/ UX research.
• Be able to develop the discussion guide, moderate and report usability testings and user interviews.
• Be able to design questionnaires, analyze quantitative data and report.
  
  

Preferred skills:

• Proficient in spoken & written English.
• Efficient in Microsoft Office (Excel, PowerPoint, Word).
• Interest in artificial intelligence and its applications in user experience; prior experience supporting AI-related projects is a strong plus.
• Familiar with statistical & basic data processing techniques (SPSS/ STATA, using Pivot Tables for data analyzing). 
• Familiar with statistical & basic data processing techniques (SPSS/ STATA, using Pivot Tables for data analyzing). 
• Effectively manage logistics and resources of research projects.
  
  

HIRING PROCESS 

Phone Screening > Home Test > Professional Interview > Offering.

WHY YOU'LL LOVE WORKING FOR CỐC CỐC 

Few countries have local challengers in the search and browser space. Vietnam is one of those countries thanks to Cốc Cốc. There are a lot of challenges in competing against dominant global players, but also lots of rewards when we succeed.

 

Professional growth:

 

• What we are doing is difficult. This is why there are a lot of opportunities for you to learn and grow with support from a mix of the learning & development programs.
• You will work alongside talented team members who have a unique skill set and expertise in this market.
• Coc Coc is a Vietnamese company but you will be working in an international environment with team members/partners/customers who are local and international.
  
  

Compensations and benefits:

 

• Attractive salary and bonus scheme with 13th-month salary. 
• Performance review twice/per year.
• Special annual leave policy with a minimum of 20 days/year (including 1 day off on your birthday).
• Great Trade Union benefits for your important life events such as birthday, marriage, newborn child... 
• Periodic medical checkup, PVI Health Insurance & Health/Social Insurances.

 

Working environment: 

 

• A culture of flexibility and responsibility, no dress code, and annual Work From Home policy.
• Exciting internal events to help you understand the whole business and make you part of the Cốc Cốc family.
• Modern and cozy kitchens with plenty of snacks and coffee/tea bars every day, to make sure energy level is high when you need it.
• There are many interesting hobby clubs to share your non-professional passions like English Club, Yoga, Football and many other clubs are forming ...