The IT Support team is a team within the Infrastructure & Support (I&S) department. This department is responsible for managing and operating all of the company's IT infrastructure, including online and local server systems, internet networks, and office equipment. They ensure everything runs smoothly and continuously, proactively planning backups or deploying system resources for new projects, and quickly resolving unexpected system failures. They also prevent external threats and cyberattacks, etc.

 

As an IT Helpdesk Support Specialist, you will serve as the backbone of our daily office technology, ensuring that all hardware, software, and local network infrastructures run seamlessly. On a day-to-day basis, your main mission is to promptly diagnose and resolve technical issues for our team, while maintaining and configuring essential office equipment such as printers, projectors, and conference room Smart TVs. Your goal is not just to troubleshoot technical roadblocks, but to deliver exceptional end-user support that minimizes downtime, optimizes productivity, and ensures every employee has a smooth, frustration-free digital workplace experience.

 

JOB DESCRIPTION

 

• Support IT infrastructure of the company (PC, Printer, Camera Network, Software Hardware’s problem).
• Work with suppliers when purchasing new equipment and sending equipment for warranty service or repair when needed.
• Support for users of connected devices in meeting rooms (Smart TV, webcam, speakerphone, etc.) or for internal company online meetings.
• Support in managing IT assets (monthly inventory checks to ensure accurate quantities).
• Perform tasks assigned by your line manager.

 

JOB REQUIREMENTS

 

Experience:

 

• Good understanding of computer hardware, with the ability to quickly diagnose hardware/software problems. Experience of at least one year in a similar position is required.
• Knowledge of installing operating systems (Windows, Linux, macOS) and common office applications.
• Possess basic knowledge of networking (TCP/IP, LAN/WAN, basic router/switch configuration).

 

Preferred Skills:

 

• Good English reading comprehension and communication skills.
• Excellent communication and problem-solving skills; polite and patient interaction with users.
• Ability to work independently and effectively in a team.

 

WHY YOU'LL LOVE WORKING FOR CỐC CỐC

 

Few countries have local challengers in the search and browser space. Vietnam is one of those countries thanks to Cốc Cốc. There are a lot of challenges in competing against dominant global players, but also lots of rewards when we succeed.

 

Professional growth:

 

• What we are doing is difficult, and this is why there are a lot of opportunities to learn and grow – no pain, no gain
• You will have to work alongside talented team members who have a unique skill set and expertise in this market
• Cốc Cốc is a Vietnamese company but we are also working in an international environment with team members/partners/customers that are local and international
• We have a mix of on-the-job learning/coaching/training to support you in your job and help you grow

 

Compensations:

 

• Attractive salary and bonus scheme with 13th-month salary
• Performance review twice a year
• Special annual leave policy with a minimum 20 days/year (including 1 day off on your birthday)
• Great Trade Union benefits for your important life events such as birthday, marriage, newborn child...
• Periodic medical checkup, PVI Health Insurance & Health/Social Insurances

 

Working environment:

 

• A culture of flexibility and responsibility, no dress code and annual Work From Home policy
• Exciting internal events to help you understand the whole business and make you feel like you are part of the Cốc Cốc family
• Modern and cozy kitchens with plenty of free noodles, coffee/tea bar and fresh fruits every day, to make sure energy level is high when you need it
• There are many interesting hobby clubs to share your non-professional passions: Yoga, Bicycle, Painting, Board game...